Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between West Lodge Farm and yourself.
No contract exists between you and West Lodge Farm for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.
The description and price of your tickets you order will be shown on the West Lodge website at the time you place your order. Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. We accept most major credit and debit cards in partnership with our payment gateway.Prices displayed on the site are subject to change without notice.
Cancellations and refunds
Unfortunately we cannot issue any refunds for cancellations.
Tickets are only transferable to an alternative date or time if you contact West Lodge Farm directly on 01536 760552 at least 48 hours before the date you originally booked to visit which appears on your booking confirmation. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.
On the rare occasion that we have to cancel Forest School due to very high winds we will provide other nature led activities around the farm park.
If you arrive late to your allocated time slot for a Christmas event you will have to re book your slot. We will fit you in to the next available slot in the day, this may mean waiting until the end of the day.
Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold. We reserve the right to refuse entry to late arrivals.
Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
Prices are correct at time of going to press and are subject to change without notification
To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the Internet.
Using your online ticket
Please bring along your booking reference number and/or email print out. Please print your ticket or make a note of the Booking Reference Number and bring it with you as proof of purchase, as well as the debit/credit card you used for the online transaction. The barcode must be printed and legible or if you don’t have a printer, simply make a note of the Booking Reference Number, or if your email is on a smartphone, you can use that to show your ticket booking confirmation.
If you are booking for West Lodge Farm's Forest School you are required to fill out the medical form which can be found on our website www.westlodgeruralcentre.co.uk/forest.php and return to us asap.
Limitation of Liability
West Lodge Farm’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the tickets. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. West Lodge Farm will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.