FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
No, we regret we are unable to issue refunds. We may be able to transfer your booking slot to another day if there are any slots free but you will need to telephone the farm directly on 01536 760552 at least 48 hours before your original day and time slot.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number. You can also use a smartphone to show your ticket booking confirmation. The ticket will also contain any relevant info which you will need before arrival.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
There is plenty of free parking at West Lodge Farm, including disabled parking spaces.
We accept most major debit and credit cards and cash. We do not accept cheques. We do not have a cash machine on site.
Tickets can be purchased in-store, however not for the same day – there is a cut off period of 48 hours for all sessions.
Yes, just select the number of places that you need when booking. For schools and larger groups please telephone the office (01536 760552).
Yes the immediate area of the farm park and animal paddocks has good access for wheelchair users. The trails and walks further afield are mainly on grass and over uneven ground and do have some steps making access more difficult.
We have a licensed restaurant on site at the farm park seving hot meals, as well as a snack shack and shop offering refreshments, snacks and ice-creams.
You can contact the farm park on 01536 760552 or via e-mail on firstname.lastname@example.org Forest School e-mail email@example.com
This is a no firework event, especially suitable for young children (and farm animals) who do not like loud noises.
You can arrive any time from 4pm
You must arrive at least 45 minutes before your booked time slot. Please report to the Entrance Ticket Desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals. Please make sure you look at our timetables on the website before you arrive to ensure you have enough time to enjoy all of the other Christmas activities, such as The Nativity play and Twinkly Winter Walkway.
You can arrive between 4.30 and 5pm. Please come to the restaurant with your ticket and we will direct you to your table and then to Father Christmas’s workshop.
Please arrive as close to 8.30am as possible – once everyone is present we will head to the Forest School site.
A list of suggested items is detailed on your booking confirmation, which will be sent to you once the booking process is complete.
Please provide details when completing the required medical form and also contact Lisa on the following details.
No, we do not accept childcare vouchers.
Party Bags are in attractive recycled brown paper handled bags.
£2 Bag - Farm Animal Mask, Pot of Bubbles, Sugar lolly, Farm Pencil, Small Plastic Farm Animal & a West Lodge Colouring Sheet.
£2.75 Girls Bag - Farm Animal Mask, Pot of Bubbles, Sugar Lolly, Farm Pencil, Small Butterfly Sticker Book, Wooden Bracelet & a West Lodge Colouring Sheet.
£2.75 Boys Bag - Farm Animal Mask, Pot of Bubbles, Sugar Lolly, Farm Pencil, Small Farm Sticker Book, Foam Glider, Small Plastic Farm Animal & a West Lodge Colouring Sheet.
£4 Bag - Farm Animal Mask, Pot of Bubbles, Sugar Lolly, Farm Pencil, Small Sticker Book, Small Plastic Farm Animal, Wooden Bif-bat & a West Lodge Colouring Sheet.
Tractor tours last about 25 minutes and carry upto about 36 people.
11.30 am Party has their tractor ride at 1.00 pm
1.00 pm Party has their tractor ride at 2.30 pm
2.30 pm Party has their tractor ride at 1.30 pm ( please note that it will not be possible to also book a farm guide or pony ride with this tractor ride slot)
4.00 pm Party has their tractor ride at 2.00 pm