FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You can either print your ticket or display on your phone when you arrive
No, we regret we are unable to issue refunds or transfer your ticket to another session.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, either printed or displayed on your phone.
Don't worry, you can show us on your phone or we can search your name.
There is plenty of free parking at West Lodge Farm, including disabled parking spaces.
We accept most major debit and credit cards and cash. We do not accept cheques. We do not have a cash machine on site. We prefer contactless payment at the moment (June 2020 Covid-19)
No, at the moment (June 2020) we are accepting pre bookings only. We have capped our numbers and need to manage these carefully on site.
Yes, just select the number of places that you need when booking. For schools and larger groups please telephone the office (01536 760552).
Yes the immediate area of the farm park and animal paddocks has good access for wheelchair users. The trails and walks further afield are mainly on grass and over uneven ground and do have some steps making access more difficult.
We have a licensed restaurant on site at the farm park seving hot meals, as well as a snack shack and shop offering refreshments, snacks and ice-creams.
We also have under cover picnic barns (June 2020)
You can contact the farm park via e-mail on email@example.com Forest School e-mail firstname.lastname@example.org
This is a no firework event, especially suitable for young children (and farm animals) who do not like loud noises.
You can arrive any time from 4pm
You must arrive at least 45 minutes before your booked time slot. Please report to the Entrance Ticket Desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals. Please make sure you look at our timetables on the website before you arrive to ensure you have enough time to enjoy all of the other Christmas activities, such as The Nativity play and Twinkly Winter Walkway.
You can arrive between 4.30 and 5pm. Please come to the restaurant with your ticket and we will direct you to your table and then to Father Christmas’s workshop.
Please arrive as close to 8.30am as possible – once everyone is present we will head to the Forest School site.
A list of suggested items is detailed on your booking confirmation, which will be sent to you once the booking process is complete.
Please provide details when completing the required medical form and also contact Lisa on the following details.
No, we do not accept childcare vouchers.
Party Bags are in attractive recycled brown paper handled bags.
£2 Bag - Farm Animal Mask, Pot of Bubbles, Sugar lolly, Farm Pencil, Small Plastic Farm Animal & a West Lodge Colouring Sheet.
£2.75 Girls Bag - Farm Animal Mask, Pot of Bubbles, Sugar Lolly, Farm Pencil, Small Butterfly Sticker Book, Wooden Bracelet & a West Lodge Colouring Sheet.
£2.75 Boys Bag - Farm Animal Mask, Pot of Bubbles, Sugar Lolly, Farm Pencil, Small Farm Sticker Book, Foam Glider, Small Plastic Farm Animal & a West Lodge Colouring Sheet.
£4 Bag - Farm Animal Mask, Pot of Bubbles, Sugar Lolly, Farm Pencil, Small Sticker Book, Small Plastic Farm Animal, Wooden Bif-bat & a West Lodge Colouring Sheet.
Tractor tours last about 25 minutes and carry upto about 36 people.
11.30 am Party has their tractor ride at 1.00 pm
1.00 pm Party has their tractor ride at 2.30 pm
2.30 pm Party has their tractor ride at 1.30 pm ( please note that it will not be possible to also book a farm guide or pony ride with this tractor ride slot)
4.00 pm Party has their tractor ride at 2.00 pm