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The Christmas Experience

PLEASE READ BEFORE BOOKING:

A Magical Christmas Journey awaits you at West Lodge Farm! New for 2020 we have planned everything with social distancing in mind without compromising the magic of Christmas for you and your family...

• Collect your Christmas Passport on arrival and let the magic begin!

• Pop on your magical glasses and walk through twinkly wood, visiting the elves village along the way- this will be a one way system.

• Enter the Christmas Village where Santa’s Chief Elf will be waiting to greet you.

• First stop is Rudolph’s Reindeer Station which will be filled with all the magical ingredients to make that perfect bag of reindeer food ready for Christmas Eve. There will be one food station per family bubble.

• Next, you'll be guided to Elf School where one of Santa’s Elves will give you a lesson on how to be the perfect Christmas Elf – on graduating you’ll receive your very own Elf Hat!

• Before moving in to the Elves Post Office where you can write a letter to Santa and sit on his sleigh!

• On to the Elves post office, where you can write your letter to Father Christmas and post in the North Pole Post Box.

• And now for the magic… A Visit with Father Christmas in his magical grotto where he will mention all of your children by name and talk to them about the Magic of Christmas! (You will need to give child's name and hobby/pet at time of booking)

• After having a socially distanced photograph with Santa you will leave the grotto and visit the Elves toy shop where your children can choose their Christmas gift with their special Christmas Coin.

• Grown ups will receive a mince pie and a cup of Christmas cheer whilst waiting for your children to choose their gift.

All of the above plus...

• The Nativity Play –A tableaux of the Nativity scene with the Christmas Story being narrated. There will be socially distanced seating in the display barn where family bubbles can listen to the Christmas Story throughout the day.

• All of our usual fun on the farm including animal activities, sheep racing -NEW for 2020! Free barrel rides, den building, outdoor and indoor adventure play areas.

• Free access to the heated indoor adventure barn. (Sessions will be bookable, limited to 1 session per visit- subject to availability)

• Free Parking

• Licensed Restaurant and Festive food.

BEFORE BOOKING PLEASE NOTE THE FOLLOWING:

• ALL CHILDREN will need a ticket to visit Father Christmas, including EVERYONE under one years old. There are plenty of age appropriate gifts for you to choose!

• If you are booking a MEMBER ticket your membership MUST be valid on the day you visit. Please present your membership card on arrival.

• When choosing your timed session to visit Father Christmas please bear in mind that this will be the time that you START YOUR CHRISTMAS JOURNEY AT THE CHRISTMAS VILLAGE TO MEET FATHER CHRISTMAS - we highly recommend arriving at the farm AT LEAST HALF AN HOUR before the time stated on your ticket. The farm will open at 9.15am during the Christmas period.

What are we doing to make this event Covid safe?


• Greatly reduced capacity.

• Extra hand sanitising stations around the Christmas Village.

• Regular sanitising of highly touched areas (by our Christmas Elves) within the Christmas Village

• We’ve planned every area with social distancing in mind.

• Maximum of 4 family groups at a time in any of the individual Christmas village areas including the Grotto.

• Every Family bubble will have their own area/table/bench in each of the areas.

• Individual family group photos with Santa – we have designed the grotto with a socially distanced photo with Santa in mind. This year, you will not be able to take your own photos with Santa due to social distancing guidelines with the flow and controlled measures that we have put in place in the grotto. Our Grotto Elf will invite each family up to be seated for their photo, before being directed to our bigger and better Elves toy shop.

You will have the opportunity to purchase a photo from the Elves toy shop.

• We have also created many other opportunities around the farm for festive photos – in the Nativity barn, Twinkly Wood and Santas's magical sleigh.

What can you do to make this event Covid Safe?

PEOPLE FROM TIER 3 TRAVELLING TO US:

If you are travelling from a tier 3 area or you live in a tier 2 area and have people from tier 3 as part of your booking please take note of the following:

People from tier 3 can come to the farm and visit Santa in his grotto however there are some restrictions in place that you need to be aware of before you visit.

·      When visiting the farm (we are in a tier 2 area) you must still follow the rules and guidelines for a tier 3 area. 

·      People from tier 3 are unable to go in the Indoor Adventure Barn however you can still enjoy all of the outdoor play areas

·      People from tier 3 are unable to eat inside our restaurant however you are able to purchase hot food and drinks from our outdoor takeaway service

·      People from tier 3 can visit Sanata’s grotto! There is a restriction attached to this which may or may not affect you - This is very important  - Anyone who travels from a tier 3 area cannot participate in a gathering of 2 or more (unless you are in the same household – so a family of 2 parents/guardians and 4 children is fine) Extended families cannot meet at the farm park as a way of circumnavigating the restrictions. 

  • WE RESPECTFULLY ASK YOU TO ONLY BOOK SIX TICKETS PER BOOKING. THIS IS TO COMPLY WITH THE GOVERNMENT'S RULE OF 6. IF YOU ARE A FAMILY GROUP WITH MORE THAN 6 OF YOU MAY BOOK AS MANY TICKETS AS PEOPLE IN YOUR FAMILY. 

  • Please follow and adhere to all of guidance displayed around the farm. 

  • A mask must be worn by everyone over the age of 11 in enclosed areas including Santa's grotto. 

  • All of the above arrangements are subject to change at any time in line with government guidance.

With covid still about, we do need to ask,

That with your winter woollies you also wear a face mask. (Inside areas only)

We know Christmas may look a bit different on paper this year,

but Father Christmas and our Elves are ready to bring out the festive cheer!

Cancellations due to any pandemic, foot and mouth disease, e coli, Local Lockdown or any other environmental issue that forces the farm park to close.

  • We cannot offer refunds for any of the above, however we will offer a gift voucher to the value of your booking for you to use either for entry or anywhere on site at a time in the future. Gift vouchers must be used within a year of the date of issue.

Cancellations due to a person self isolating

  • We cannot offer refunds for this however we will offer a gift voucher to the value of your booking for you to use either for entry or anywhere on site at a time in the future. Gift vouchers must be used within a year of the date of issue.

Christmas Experience Cancellations

If West Lodge Rural Centre Ltd have to cancel the Christmas Experience due to a national lockdown, local lock down or any other environmental issue such as foot and mouth, extreme bad weather, ecoli outbreak 0R you have to cancel your booking due to self isolating you will offered the following:

  • An alternative, online Christmas Experience will be offered. This will involve an online meeting between your family and (our very own) Father Christmas. You will be contacted to arrange a suitable time.
  • You will be refunded by way of a gift voucher the difference in value of your ticket price and the cost of the online experience. Prices will differ given the number of people included on the online call.

 

 

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Ticket options

  • Child 0 - 11 months £6.00 This ticket admits one baby under 12 months (including babes in arms - gift included) to the Christmas Experience. Gift Included 0 3 max
  • CHILD (1 Years and over) £24.00 This ticket admits one child (12 months and over) to the Christmas Experience. 0 5 max
  • ADULT £10.00 This ticket admits one adult to the Christmas Experience and visit Santa 0 5 max
  • MEMBER CHILDREN 1 YEARS AND OVER . Also applies to members children between 12 and 24 months) £16.00 This ticket admits one child with membership to Christmas Experience & Santa. Membership card MUST be valid on day of visit 0 4 max
  • ADULT WITH MEMBERSHIP £5.00 This ticket admits one adult with membership to Christmas Experience. Membership card MUST be valid on day of visit 0 4 max
  • Carer Free This ticket admits one carer to the Christmas Experience when accompanying someone with a disability. Must have evidence. DLA/PIP letter, Carers certificate 0 2 max
Clear selection Please select the amount of tickets before proceeding
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PLEASE READ BEFORE BOOKING:

A Magical Christmas Journey awaits you at West Lodge Farm! New for 2020 we have planned everything with social distancing in mind without compromising the magic of Christmas for you and your family...

• Collect your Christmas Passport on arrival and let the magic begin!

• Pop on your magical glasses and walk through twinkly wood, visiting the elves village along the way- this will be a one way system.

• Enter the Christmas Village where Santa’s Chief Elf will be waiting to greet you.

• First stop is Rudolph’s Reindeer Station which will be filled with all the magical ingredients to make that perfect bag of reindeer food ready for Christmas Eve. There will be one food station per family bubble.

• Next, you'll be guided to Elf School where one of Santa’s Elves will give you a lesson on how to be the perfect Christmas Elf – on graduating you’ll receive your very own Elf Hat!

• Before moving in to the Elves Post Office where you can write a letter to Santa and sit on his sleigh!

• On to the Elves post office, where you can write your letter to Father Christmas and post in the North Pole Post Box.

• And now for the magic… A Visit with Father Christmas in his magical grotto where he will mention all of your children by name and talk to them about the Magic of Christmas! (You will need to give child's name and hobby/pet at time of booking)

• After having a socially distanced photograph with Santa you will leave the grotto and visit the Elves toy shop where your children can choose their Christmas gift with their special Christmas Coin.

• Grown ups will receive a mince pie and a cup of Christmas cheer whilst waiting for your children to choose their gift.

All of the above plus...

• The Nativity Play –A tableaux of the Nativity scene with the Christmas Story being narrated. There will be socially distanced seating in the display barn where family bubbles can listen to the Christmas Story throughout the day.

• All of our usual fun on the farm including animal activities, sheep racing -NEW for 2020! Free barrel rides, den building, outdoor and indoor adventure play areas.

• Free access to the heated indoor adventure barn. (Sessions will be bookable, limited to 1 session per visit- subject to availability)

• Free Parking

• Licensed Restaurant and Festive food.

BEFORE BOOKING PLEASE NOTE THE FOLLOWING:

• ALL CHILDREN will need a ticket to visit Father Christmas, including EVERYONE under one years old. There are plenty of age appropriate gifts for you to choose!

• If you are booking a MEMBER ticket your membership MUST be valid on the day you visit. Please present your membership card on arrival.

• When choosing your timed session to visit Father Christmas please bear in mind that this will be the time that you START YOUR CHRISTMAS JOURNEY AT THE CHRISTMAS VILLAGE TO MEET FATHER CHRISTMAS - we highly recommend arriving at the farm AT LEAST HALF AN HOUR before the time stated on your ticket. The farm will open at 9.15am during the Christmas period.

What are we doing to make this event Covid safe?


• Greatly reduced capacity.

• Extra hand sanitising stations around the Christmas Village.

• Regular sanitising of highly touched areas (by our Christmas Elves) within the Christmas Village

• We’ve planned every area with social distancing in mind.

• Maximum of 4 family groups at a time in any of the individual Christmas village areas including the Grotto.

• Every Family bubble will have their own area/table/bench in each of the areas.

• Individual family group photos with Santa – we have designed the grotto with a socially distanced photo with Santa in mind. This year, you will not be able to take your own photos with Santa due to social distancing guidelines with the flow and controlled measures that we have put in place in the grotto. Our Grotto Elf will invite each family up to be seated for their photo, before being directed to our bigger and better Elves toy shop.

You will have the opportunity to purchase a photo from the Elves toy shop.

• We have also created many other opportunities around the farm for festive photos – in the Nativity barn, Twinkly Wood and Santas's magical sleigh.

What can you do to make this event Covid Safe?

PEOPLE FROM TIER 3 TRAVELLING TO US:

If you are travelling from a tier 3 area or you live in a tier 2 area and have people from tier 3 as part of your booking please take note of the following:

People from tier 3 can come to the farm and visit Santa in his grotto however there are some restrictions in place that you need to be aware of before you visit.

·      When visiting the farm (we are in a tier 2 area) you must still follow the rules and guidelines for a tier 3 area. 

·      People from tier 3 are unable to go in the Indoor Adventure Barn however you can still enjoy all of the outdoor play areas

·      People from tier 3 are unable to eat inside our restaurant however you are able to purchase hot food and drinks from our outdoor takeaway service

·      People from tier 3 can visit Sanata’s grotto! There is a restriction attached to this which may or may not affect you - This is very important  - Anyone who travels from a tier 3 area cannot participate in a gathering of 2 or more (unless you are in the same household – so a family of 2 parents/guardians and 4 children is fine) Extended families cannot meet at the farm park as a way of circumnavigating the restrictions. 

  • WE RESPECTFULLY ASK YOU TO ONLY BOOK SIX TICKETS PER BOOKING. THIS IS TO COMPLY WITH THE GOVERNMENT'S RULE OF 6. IF YOU ARE A FAMILY GROUP WITH MORE THAN 6 OF YOU MAY BOOK AS MANY TICKETS AS PEOPLE IN YOUR FAMILY. 

  • Please follow and adhere to all of guidance displayed around the farm. 

  • A mask must be worn by everyone over the age of 11 in enclosed areas including Santa's grotto. 

  • All of the above arrangements are subject to change at any time in line with government guidance.

With covid still about, we do need to ask,

That with your winter woollies you also wear a face mask. (Inside areas only)

We know Christmas may look a bit different on paper this year,

but Father Christmas and our Elves are ready to bring out the festive cheer!

Cancellations due to any pandemic, foot and mouth disease, e coli, Local Lockdown or any other environmental issue that forces the farm park to close.

  • We cannot offer refunds for any of the above, however we will offer a gift voucher to the value of your booking for you to use either for entry or anywhere on site at a time in the future. Gift vouchers must be used within a year of the date of issue.

Cancellations due to a person self isolating

  • We cannot offer refunds for this however we will offer a gift voucher to the value of your booking for you to use either for entry or anywhere on site at a time in the future. Gift vouchers must be used within a year of the date of issue.

Christmas Experience Cancellations

If West Lodge Rural Centre Ltd have to cancel the Christmas Experience due to a national lockdown, local lock down or any other environmental issue such as foot and mouth, extreme bad weather, ecoli outbreak 0R you have to cancel your booking due to self isolating you will offered the following:

  • An alternative, online Christmas Experience will be offered. This will involve an online meeting between your family and (our very own) Father Christmas. You will be contacted to arrange a suitable time.
  • You will be refunded by way of a gift voucher the difference in value of your ticket price and the cost of the online experience. Prices will differ given the number of people included on the online call.